Refund Policy

Last updated: 18 June 2025

At GamGamUK.com, customer satisfaction is important to us. This Refund Policy explains the conditions under which refunds may be issued for both services and products.

1. Service Refunds

Cancellations

• Appointments can be cancelled or rescheduled up to 24 hours in advance with no charge.

• Late cancellations or no-shows may be charged the full service fee and are not eligible for a refund.

Unsatisfactory Service

If you are not satisfied with a service received:

• Please contact us via the Contact Page within 48 hours of your appointment.

• We will assess the issue and may offer a re-service or partial refund at our discretion.

2. Product Refunds

Eligibility

• Refunds are only available for unused items returned in original packaging within 14 days of delivery.

• Items must be in resellable condition and include proof of purchase.

Non-Refundable Items

We do not offer refunds on:

• Used grooming or beauty products

• Final sale or clearance items

• Digital/downloadable content

3. Refund Process

1. Request a return or refund by contacting us via the Contact Page.

2. Once the item is received and inspected, we will notify you of the approval or rejection of your refund.

3. If approved, your refund will be processed within 5–7 working days to your original payment method.

4. Shipping Costs

• Original shipping fees are non-refundable, unless the return is due to our error or a faulty item.

• Return shipping is the customer’s responsibility unless the item was incorrect or defective.

5. Faulty or Damaged Items

If your item arrives damaged or faulty:

• Please contact us within 48 hours of delivery.

• We will arrange a replacement, refund, or credit based on the issue.